1. Eligibility for Returns

Returns are accepted only under the following conditions:

• Product received is defective, damaged, or incorrect
• Product is unused and in original packaging
• Valid proof of purchase is provided

2. Return Request Timeline

• Customers must initiate a return request within 3 days of delivery
• Requests beyond this period may not be accepted

3. Inspection & Approval

• Returned items will be inspected by our technical team
• Approval depends on product condition and issue validity

4. Refund Process

• Approved refunds will be processed within 7–10 working days
• Refund will be issued via original payment method or agreed alternative

5. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Damage caused by misuse, negligence, or accidents
• Unauthorized repair or modification
• Normal wear and tear
• Battery or electrical damage due to improper charging

6. Warranty-Based Resolution

• If the issue falls under warranty coverage, the product will be repaired or replaced instead of refunded
• Warranty-covered components (motor, battery, controller, etc.) follow specific duration limits

7. Shipping & Handling Costs

• Return shipping costs may be borne by the customer unless the issue is from our end
• Original delivery charges are non-refundable

8. Cancellation Policy

• Orders may be canceled before dispatch
• Once shipped, cancellation is not applicable